Terms of service

TERMS OF SERVICE

Last updated: April 16, 2026

This website is operated by OuraNest. Throughout the site, the terms "we," "us," and "our" refer to OuraNest. By accessing our website at OuraNest.com or placing an order, you agree to be bound by these Terms of Service, along with our Shipping Policy, Return and Refund Policy, and Privacy Policy.

If you do not agree to these terms, please do not use our website or place an order. We reserve the right to update these Terms of Service at any time. Changes take effect immediately upon posting to this page. Your continued use of the site constitutes acceptance of any changes.

ELIGIBILITY

By using this site, you confirm that you are at least 18 years of age. If you are under 18, you may only use this site with the involvement and consent of a parent or legal guardian. You may not use our products or services for any unlawful or unauthorized purpose.

PRODUCTS AND PRICING

We make every effort to display our products, descriptions, and pricing as accurately as possible. However, we do not guarantee that product images, descriptions, or pricing are error-free or current. Colors may appear differently depending on your device and monitor settings.

We reserve the right to correct any errors in pricing or product information and to cancel or update orders if inaccurate information is discovered — including after an order has been placed. We also reserve the right to limit quantities, refuse orders, or discontinue any product at any time without prior notice.

ORDERS AND PAYMENT

By placing an order, you agree to provide accurate and complete billing, shipping, and contact information. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed by resellers or distributors, or orders that exceed reasonable household quantities.

If we cancel or modify an order, we will attempt to notify you using the email address or phone number provided at checkout.

SHIPPING AND DELIVERY

By placing an order, you acknowledge and agree to the following:

  • Processing times, estimated delivery windows, and carrier information are outlined in our Shipping Policy.

  • Shipping times are estimates and are not guaranteed. Delays may occur due to customs, carrier issues, weather, holidays, or other circumstances beyond our control.

  • Tracking information will be sent to the email address or phone number provided at checkout. It is your responsibility to monitor your tracking updates.

  • Once tracking confirms delivery to the shipping address you provided, the order is considered fulfilled.

  • It is your responsibility to provide a correct and complete shipping address at checkout. OuraNest is not responsible for orders delivered to incorrect addresses provided by the customer.

For full details, please review our Shipping Policy.

RETURNS AND REFUNDS

All products sold on OuraNest are subject to our Return and Refund Policy. By completing a purchase, you acknowledge and agree to the terms outlined in that policy, including how resolutions are issued and what items are eligible for return.

DISPUTE RESOLUTION

Your satisfaction is important to us. If you experience any issue with your order — whether it's a delay, a damaged item, or anything else — please reach out to our team at Support@ouranest.com before taking any other action. Our support team is available 24/7 and typically responds within 24 hours.

By placing an order, you agree to contact OuraNest and allow a minimum of 48 hours for our team to investigate and work toward a resolution before seeking recourse through your financial institution. We retain all order-related documentation — including tracking information, proof of delivery, order details, and records of your agreement to these Terms of Service — and may submit this information as needed to resolve any payment inquiries.

We reserve the right to suspend accounts and cancel pending or future orders in cases where this dispute resolution process is not followed.

INTELLECTUAL PROPERTY

All original content created by OuraNest — including product photography, written descriptions, website design, logos, graphics, review content, and marketing materials — is the property of OuraNest. You may not copy, distribute, or use our original content without our express written permission.

OuraNest is an independent retailer. We are not affiliated with, endorsed by, sponsored by, or associated with any third-party brands or manufacturers. All third-party names, logos, and trademarks referenced on this site remain the property of their respective owners and are referenced only for product identification and compatibility purposes.

Nothing on this website should be interpreted as implying any partnership, official authorization, or endorsement by any third party.

Certain content on this site, including customer reviews and user-submitted photographs, may be provided by third parties. OuraNest displays this content but does not claim ownership of user-submitted materials.

Unauthorized use of our original content is prohibited.

USER CONTENT AND FEEDBACK

Any comments, feedback, suggestions, or other content you submit to us — whether by email, social media, or through the site — becomes our property. We may use, edit, publish, or distribute submitted content in any medium without restriction, compensation, or obligation to respond.

You agree that any content you submit will not violate the rights of any third party, contain unlawful or offensive material, or include harmful code. You are solely responsible for the content you submit

THIRD-PARTY LINKS

Our website may contain links to third-party websites. These are provided for convenience only. We do not endorse, monitor, or assume responsibility for the content, products, or services offered by third parties. Use of any third-party websites is at your own risk.

PROHIBITED USES

You agree not to use this website or its content:

  • For any unlawful purpose or to solicit unlawful activity

  • To violate any applicable law, regulation, or ordinance

  • To infringe on the intellectual property rights of OuraNest or others

  • To harass, abuse, defame, or discriminate against any individual or group

  • To submit false or misleading information

  • To transmit viruses, malware, or any harmful code

  • To collect or track personal information of others

  • To spam, scrape, crawl, or interfere with the security or functionality of our website

We reserve the right to terminate your access to our site for violating any of these prohibited uses. 

SMS MARKETING AND NOTIFICATIONS

By consenting to SMS marketing during checkout or subscribing through our website, you agree to receive recurring text messages from OuraNest, including order updates, abandoned checkout reminders, shipping and delivery notifications, review requests, and promotional offers.

  • Message frequency varies.

  • Consent is not a condition of purchase.

  • To unsubscribe, reply STOP to any message or use the unsubscribe link provided.

  • Message and data rates may apply. We do not charge for the service, but standard carrier fees may apply.

  • For help, text HELP or contact us at Support@ouranest.com.

We reserve the right to change any phone number or short code used to operate this service. We are not liable for failed, delayed, or misdirected messages, or for requests sent to a number that has been changed.

For more information on how we handle your personal data, please review our Privacy Policy.

DISCLAIMER OF WARRANTIES

This website and all products and services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. We do not warrant that the site will be uninterrupted, secure, or error-free, or that the results obtained from the site will be accurate or reliable.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, OuraNest and its officers, directors, employees, affiliates, agents, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, lost data, or replacement costs — arising from your use of our website or any products purchased through it.

In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability shall be limited to the maximum extent permitted by applicable law.

INDEMNIFICATION

You agree to indemnify and hold harmless OuraNest and its officers, directors, employees, affiliates, and agents from any claims, demands, or damages — including reasonable legal fees — arising from your breach of these Terms of Service, your violation of any law, or your infringement of any third-party rights.

SEVERABILITY

If any provision of these Terms of Service is found to be unlawful or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue in full force and effect.

TERMINATION

We may terminate or suspend your access to our website and services at any time, without notice, if we believe you have violated these Terms of Service. You may also terminate your agreement by ceasing all use of our site. All obligations incurred prior to termination — including payment obligations — shall survive.

GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of the State of Florida, United States. Any disputes arising under these terms shall be resolved in the courts located in the State of Florida.

ENTIRE AGREEMENT

These Terms of Service, together with our Shipping Policy, Return and Refund Policy, and Privacy Policy, constitute the entire agreement between you and OuraNest regarding your use of this website. The failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision.

CONTACT US

Questions about these Terms of Service should be directed to Support@ouranest.com.