Shipping policy

SHIPPING POLICY

Last updated: April 16, 2026

PROCESSING TIME

Orders are typically processed within 1–3 business days. Once your order has been processed, you'll receive a shipping confirmation with tracking details to the email address or phone number provided at checkout.

ORDER MODIFICATIONS AND CANCELLATIONS

If you need to cancel your order, please contact us at Support@ouranest.com as soon as possible. Orders that have already been processed or shipped cannot be cancelled.

ESTIMATED SHIPPING TIMES 

Delivery estimates reflect transit time after processing and may vary based on your destination, carrier availability, and customs processing. We ship to over 200 countries and regions worldwide using trusted logistics partners selected for your destination.

Average transit times by region:

  • North America (United States and Canada): 5–8 business days

  • Europe, United Kingdom, and Oceania: 7–12 business days

  • All other international destinations: 7–15 business days

Shipping rates are calculated based on your location and order details. Free shipping is available on qualifying orders — current promotions are displayed in your cart and at checkout.

Delivery estimates are approximate and may vary. Total delivery time includes processing plus transit time. An estimated delivery window will be provided with your tracking information. Shipping times may be affected by customs clearance, local holidays, or carrier availability.

CARRIERS USED

All orders are shipped via international carrier. The most efficient carrier is selected based on your destination and fulfillment center location.

TRACKING INFORMATION

Tracking is provided with every order. Your tracking number will be sent to the email address or phone number you provided at checkout once the order ships. Please allow 2–3 business days for initial tracking updates to appear — this is standard for international shipments.

You will receive automatic shipping updates at each stage of delivery:

  • When your order ships

  • When your package arrives in your country

  • When your package arrives in your state

  • When your package is delivered

  • If there are any delays or issues with your shipment

You can also track your order by visiting our Track Your Order page and entering the tracking number from your shipping confirmation.

Your tracking number can be found in the shipping confirmation email or text sent to the email address or phone number you provided at checkout. Some products may ship separately if they are stored in different fulfillment centers.

INSPECT YOUR ORDER

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 7 days at Support@ouranest.com with your order number, photos and videos of the issue, and a brief description. We're happy to help.


DELIVERY CONFIRMATION

Once tracking confirms delivery to the address provided at checkout, the order is considered fulfilled. Please ensure your shipping address is accurate and complete at the time of purchase — we're unable to redirect packages once shipped.

SHIPPING DELAYS

While we strive to deliver every order on time, delivery estimates are not guaranteed. If your order hasn't arrived within 21 business days of your shipping confirmation, please contact us at Support@ouranest.com with your order number and we'll investigate with the carrier right away.

For questions about refunds or returns, please see our Return and Refund Policy.


CONTACT US

Have a question about your shipment? Our team is available 24/7 at Support@ouranest.com and typically responds within 24 hours. We're always happy to help.