Privacy policy

PRIVACY POLICY

Last updated: April 16, 2026

This Privacy Policy describes how OuraNest ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from OuraNest.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). "You" and "your" refers to you as the user of the Services.

We may also enable Shopify to match your account with other Shopify services you choose to use, in which case Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date above.

PERSONAL INFORMATION WE COLLECT

The types of personal information we collect depend on how you interact with our Site and Services.

Information You Provide Directly:

  • Contact details including your name, address, phone number, and email

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number

  • Account information including your username, password, and security credentials

  • Customer support information including any details you share when communicating with us

You may choose not to provide certain information, but doing so may prevent you from using or accessing certain features of the Services.

Information We Collect Automatically:

We may automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection details, your IP address, and other information about how you use our Site.

Information From Third Parties:

We may obtain information about you from third parties, including:

  • Companies that support our Site and Services, such as Shopify

  • Payment processors who collect payment information (such as credit or debit card details and billing address) to process your payment and fulfill your orders

Any information obtained from third parties is treated in accordance with this Privacy Policy.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services. We use your personal information to perform our contract with you, including to process payments, fulfill orders, send notifications related to your account and purchases, create and manage your account, arrange shipping, and facilitate any returns. We may also enable Shopify to match your account with other Shopify services you choose to use, in which case Shopify will process your information as described in its Privacy Policy.

Order and Shipping Notifications. We use your email address and phone number to send transactional communications related to your order, including order confirmations, shipping confirmations, tracking updates, delivery status updates, delay notifications, and delivery confirmations. These notifications may be sent via email, SMS, or push notification through third-party service providers. By placing an order, you consent to receiving these communications at the email address or phone number provided at checkout. These are transactional communications necessary for the performance of our contract with you and are not marketing messages. You may not opt out of transactional notifications while an order is active.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail, and showing you relevant advertisements. This may include using your information to tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for this processing is our legitimate interest in promoting our products pursuant to Art. 6(1)(f) GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe and should not share your login details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for this processing is our legitimate interest in keeping our website secure pursuant to Art. 6(1)(f) GDPR.

Payment Inquiries and Dispute Resolution. In the event of a payment inquiry or dispute, we may use your personal information — including your name, email address, phone number, shipping address, order details, tracking information, delivery confirmation, and records of communications — to respond to the inquiry, provide documentation to payment processors and financial institutions, and protect our rights. This use is necessary for our legitimate interests in resolving payment inquiries and preventing fraud.

Communication and Service Improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship pursuant to Art. 6(1)(f) GDPR.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

COOKIES

We use cookies on our Site to power and improve our Services, remember your actions and preferences, and run analytics to better understand how users interact with the Services. For specific information about cookies used by Shopify, see Shopify's Cookie Policy.

We may also permit third parties and service providers to use cookies on our Site to tailor services, products, and advertising.

Most browsers accept cookies by default, but you can set your browser to remove or reject cookies through your browser controls. Removing or blocking cookies may affect your user experience and cause certain features to work incorrectly or become unavailable.

Our website recognizes the Global Privacy Control (GPC) signal. If you visit our Site with GPC enabled, we will treat it as a valid request to opt out of the sale or sharing of information for that browser or device. If we can associate the signal with a Shopify account, we will apply the opt-out to the account as well. To learn more, visit globalprivacycontrol.org. Other than GPC, we do not recognize other "Do Not Track" signals.

For specific information about cookies used by Shopify, see Shopify's Cookie Policy.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties in the following circumstances:

  • With vendors or third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping

  • With business and marketing partners who will use your information in accordance with their own privacy notices

  • When you direct or consent to our disclosure of information to third parties, such as through social media integrations

  • With our affiliates or within our corporate group, in our legitimate interests to run a successful business

  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce applicable terms of service, or to protect the Services, our rights, and the rights of our users

  • With payment processors, banks, and financial institutions in the event of a payment inquiry or dispute

Categories of Personal Information Disclosed:

We have in the past 12 months disclosed the following categories of personal information for the purposes described above:

  • Identifiers (contact details, order and account information) — to vendors, service providers, business and marketing partners, and affiliates

  • Personal information under the California Customer Records statute (contact details, order and account information) — to vendors, service providers, business and marketing partners, and affiliates

  • Commercial information (order details, shopping activity, customer support information) — to vendors, service providers, business and marketing partners, and affiliates

  • Internet or similar network activity (Usage Data) — to vendors, service providers, business and marketing partners, and affiliates

  • Geolocation data (locations determined by IP address) — to vendors, service providers, business and marketing partners, and affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Information Sold or Shared for Advertising:

We have "sold" and "shared" (as defined in applicable law) personal information over the preceding 12 months for advertising and marketing purposes:

  • Identifiers (name, email address, phone number) — to business and marketing partners

  • Commercial information (purchase records) — to business and marketing partners

  • Usage Data — to business and marketing partners

THIRD-PARTY WEBSITES AND LINKS

Our Site may contain links to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of these sites. We recommend reviewing their privacy policies before providing any personal information. Our inclusion of such links does not imply endorsement of their content or operators.

CHILDREN'S DATA

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion. As of the effective date of this Privacy Policy we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age. We do not collect personal information through voice or facial recognition features

SECURITY AND RETENTION

No security measures are perfect or impenetrable, and we cannot guarantee complete security. We recommend that you do not use insecure channels to communicate sensitive information to us.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

We may retain order information, transaction records, shipping and tracking data, and communication logs for a minimum of 24 months after the date of purchase for the purposes of dispute resolution, fraud prevention, and compliance with applicable laws.

YOUR RIGHTS

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may be subject to limitations under applicable law.

  • Right to Access / Know: Request access to personal information we hold about you

  • Right to Delete: Request deletion of personal information we maintain about you

  • Right to Correct: Request correction of inaccurate personal information

  • Right of Portability: Receive a copy of your personal information and request its transfer to a third party, in certain circumstances

  • Right to Opt Out of Sale, Sharing, or Targeted Advertising: Direct us not to "sell" or "share" your personal information or to opt out of "targeted advertising" as defined by applicable privacy laws

  • Restriction of Processing: Request that we stop or restrict processing of your personal information

  • Withdrawal of Consent: Where we rely on consent to process your information, withdraw that consent at any time

  • Appeal: Appeal our decision if we decline your request by replying directly to our response

  • Managing Communication Preferences: Opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails about your account or orders.

To exercise any of these rights, contact us using the details provided below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf, in which case we will require proof of authorization.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

SMS

We value your privacy and the information you consent to share in relation to our SMS service. We use this information to send text notifications related to your order (including abandoned checkout reminders), text marketing offers, and transactional texts including review requests.

By placing an order, you consent to receiving transactional SMS notifications related to your order status, including shipping confirmations, tracking updates, delivery notifications, and delay alerts. These messages are necessary for order fulfillment and are not marketing communications.

Opt-in data and consent for text messaging will not be shared with any third parties except messaging partners for the purpose of operating our text messaging program.

Our website uses cookies to track items in your shopping cart, including abandoned checkouts. This information is used to determine when to send cart reminder messages via SMS.

CONTACT

If you have questions about this Privacy Policy or would like to exercise any of your rights, please contact us at Support@ouranest.com or by mail at 382 NE 191st ST, Miami, FL 33179, United States.

For the purpose of applicable data protection laws, we are the data controller of your personal information.